TEL: 01269 820470
Terms of Service
Your pets health and welfare
Whilst your pet is in our care their health and welfare is our primary concern. Your dog will only ever be groomed according to their tolerance level of the process. If your dog is fearful of any of the procedures during the grooming process a work around or an alternative method will be employed. Occasionally during grooming a pre existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice. Although extremely unlikely accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet's groom you authorize us to seek emergency veterinary treatment .
We are more than happy to give you a brushing lesson and help you choose the right brush for your dog's coat type. Please ask about this at your pre groom consultation or style consultation. This is a free service when you come for your groom. In the consultation we will go through what groom and service you require and any special requirements. If you would like to bring a picture along to please do or have a look at out fb page:@amikayadoggrooming for ideas.
You will be given detailed feedback after every groom. If you have any queries or need further clarification, please just ask or contact us at a later stage. If you are dissatisfied with any aspect of your pet's groom please let us know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. We are more than happy to disclose any details of your pet's groom or advise you about how best to care for your pet's coat.
Starting prices are for Dog's:
• That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed)
• Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
• Matted, poorly maintained &/or overgrown coats
• Pets which are difficult to manage or uncooperative during grooming
• Overweight pets or oversized for the breed standard
• Timid, anxious or nervous pets, which require frequent breaks & may need special handling
These cost more time, labour &/or product.
The costs are passed on to you.
If we are unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet.
If your dog will not tolerate the presence of other dogs in the salon there will be an extra charge of £10 for Salon Exclusivity.
Your pet may be photographed before, during or after its groom. Photographs may be used on the Amikaya website or other social media materials. Please let us know if you prefer you dog not to be photographed.
Please be punctual. I work by appointment only; the appointment slot allocated for your pet's groom has been booked at your request exclusively. I do not double book appointments; a no-show is lost income. I also offer a free appointment reminder; by text or phone. Just tell me your preference.
Most grooms take between 1 - 3 hours or more depending on the size and temperament of the dog, and its coat condition. You will be advised what time to collect your pet. It is advisable not to enter the salon before this time, as your presence may distract your pet during the finishing stage of its groom. It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious and cause a distraction to the next dog being groomed. Late collections will incur an extra charge of £5 .
Please phone me if you are running late. I understand that from time to time unforeseen circumstances may arise.
Cancelling your dog's appointment
I respectfully request 24 hours notice if you need to cancel your pet's appointment. The slot can then be given to somebody else.
No Shows and late cancellations (of less than 24hrs notice)
A fee of £10 will be issued for missed appointments and late cancellations. A non-refundable deposit of the starting price of the next groom will be levied to secure a new appointment slot. If you incur any of the above mentioned fees, they are payable in full before booking your pet's next appointment.
Neglected and matted coats
In the event that your pet's coat needs to be clipped down to release it from matting or coat neglect, Amikaya dog grooming, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.
Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn't possible, the only humane way to deal with this will be to completely clip off the coat. We will then work with you to achieve a style on your dog you can easily maintain.
You will be given an estimate of how long matt release is likely to take & an estimated cost for the procedure. A clip off consumes significantly more time, labour, product & tool/equipment wear and tear than a routine trim therefore will incur an extra charge. All clip off costs are payable in full at the time you collect your pet.
Aggressive and poorly socialized dogs : Dangerous dogs act :
I reserve the right to refuse to groom any dog at risk of harming me or itself. If your dog is accepted for grooming & displays aggression that I have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect thrm. The full starting price of the groom will be levied. You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services. We can work with your dog but this takes time and a behaviour modification programme can be put in place to desensitize your dog to the grooming process. This can take lots of time so a fee will be added, please book a consultation to discuss this in detail. Your attention is drawn to the Dangerous Dogs Act : Amended May 2014 which holds owners liable for bites and injuries caused by their dogs.
When coming to Amikaya
Please make sure your dog has been to the toilet before coming. We understand accidents do happen but we like for owners to do there best for this not to happen. You're more than welcome to walk your dog before arriving in one of our dog walking fields.
We ask that when arriving your dog is kept controlled and on a lead and collar. We do ask for dogs not to socialise at the salon as this could lead to fights or accidents, we also like the salon to be kept as calm and peaceful as possible. So keep your dog away from other dogs and do not let them interact.
We ask you not to touch other dogs when you arrive or are on the premises. Dogs can be highly stressed when being groomed or when waiting for their owners so may act unpredictably, last thing we want is this to result in a bite.
If when grooming parasites are found you will be charged a £10 fee for removal. We reserve the right to refuse to groom depending on the parasite found. We will then refer you to a vet.